ORDERING & PAYMENT
Q: How do I place an order? A: You can order directly through our website www.cargoclothing.com or visit our Cornwall store. For in-store appointments, book here: https://form.jotform.com/cargoclothing/appointments
Q: What payment methods do you accept? A: We accept all major credit/debit cards, PayPal, Klarna, Clearpay and Apple Pay through our secure Shopify payment system.
Q: Do you offer payment plans? A: Yes, we offer a 50% deposit option for pre-orders on-line but also payment plans in store.
SIZING & TRY-ONS
Q: What sizes do you stock? A: We stock a wide range of sizes and offer curve and plus-size options. Our dresses typically range from UK size 2 to 30. We can offer a whatsapp video of our dresses if you want to see them live.
Q: Can I try on dresses before buying? A: Yes! We encourage try-on appointments at our Cornwall store. Book your appointment here: https://form.jotform.com/cargoclothing/appointments
Q: Do you offer alterations? A: Yes, we can recommend trusted local alteration services to ensure your dress fits perfectly.
SHIPPING & DELIVERY
Q: Do you offer UK-wide shipping? A: Yes, we offer fast UK-wide shipping on all orders.
Q: How long will my delivery take? A: Standard UK delivery typically takes 3-5 working days. Express delivery options are available.
Q: Do you ship internationally? A: Yes, we ship internationally and support various currencies for our international customers.
RETURNS & EXCHANGES
Q: What is your return policy? A: We offer a 14-day return policy for online orders. Items must be unworn, with original tags attached, and in their original packaging.
Q: Can I exchange my dress for a different size? A: Yes, size exchanges are available subject to stock availability. Please contact us within 14 days of receiving your order.
STORE INFORMATION
Q: Where is your store located? A: We're located at Unit 17, Kernick Industrial Estate, Parkengue, Penryn, Cornwall TR10 9EP.
Q: What brands do you stock? A: We proudly stock Mascara London, Jessica Stuart, Tiffanys, To the Nines, and Goddiva collections.
PROM & SPECIAL OCCASIONS
Q: How early should I order my prom dress? A: We recommend ordering 3-6 months before your event to ensure availability and allow time for any alterations.
Q: Do your dresses have pockets? A: Many of our dresses, including our popular Carmen gown, come with hidden pockets!
Q: Can I reserve a dress style for my prom? A: Yes, we offer dress reservations with a deposit to ensure no one else from your school chooses the same dress.
CARE & MAINTENANCE
Q: How should I care for my dress? A: We provide specific care instructions with each dress.
VIRTUAL SHOPPING
Q: Do you offer virtual appointments? A: Yes, we offer virtual consultations via video call for customers who can't visit our Cornwall store.
Q: Can I see more photos of a dress before purchasing? A: Yes! Contact us for additional photos or videos of any dress you're interested in.
Q: Can I get notifications when a dress is back in stock? A: Yes, sign up for back-in-stock notifications on our website for your favorite styles.
Shipping
What are your delivery times in the UK?
We offer 48 hour tracked, 24 hour tracked, Next day & Saturday delivery all sent by Royal Mail.
How much will shipping cost?
Shipping is £4.95 using 48 hour tracked. If you need it faster there are options and are all listed on our Delivery & Returns page. Delivery
Can you provide worldwide shipping?
Yes we can. There are various options and this can be viewed in our Delivery & Returns page.
My Order
How can I cancel my order?
If we have not dispatched your order you can cancel your order. Once dispatched we are sorry but we will be unable to stop delivery. Please call, message or email; details can be found on our contact us page.
What if I receive the wrong or damaged product?
Once you have received your order please inspect to make sure you are happy. If you find a fault please contact us within 2 days of receipt so we can rectify.
Do you offer exchanges?
If you receive an order and you wish to change for a different size or a different style it is always best to place a new order and return the unwanted item. In all cases please do contact us so we can advise the best course of action.
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Product
How do I return my product?
Please contact us for a returns authorisation code and once received we will send a link for an easy return which can be collected. This is for UK returns only and the cost is £6.95
How do I care for my product?
These are delicately made garments so please be mindful of jewellery when worn.
How do I choose the correct size?
We are always on hand to give guidance when choosing the correct size. Our Size Guide is a basic guide and is not the exact measurements for each dress. We would always say get in contact first so we can help. The best thing to get ready are your bust, waist and hip measurements.
